Analysis Of Apm (Anjungan Pendaftaran Mandiri) System Services On Outpatient Patient Satisfaction At Gambiran Hospital, Kediri City
DOI:
https://doi.org/10.30994/jhms.v6i2.100Keywords:
APM system services, outpatient, patient satisfactionAbstract
APM is a hospital innovation to improve service quality so as to increase patient satisfaction, which allows general patients who have been registered and whose requirements have been verified to be correct to register and receive a SEP (Participant Eligibility Letter) without having to go through the registration counter so that the registration process can be done in a short time. The purpose of the study was to analyze the effect of APM system services on outpatient satisfaction at Gambiran Hospital, Kediri City. This study used a quantitative observational design with a cross-sectional approach conducted in outpatient care at Gambiran Hospital, Kediri City. The population in this study were 1000 outpatients at Gambiran Hospital, Kediri City. The sample of this study was 286 people taken using a purposive sampling technique with the criteria of family/patient users of APM. The independent variable is the APM system service, while the dependent variable is outpatient satisfaction. Data collection used a questionnaire and analyzed using a person correlation test. The results of the Pearson correlation analysis test with p value = 0.000 and a correlation of 0.443, which means that there is a significant and positive relationship and sufficient strength of the relationship between the self-registration kiosk system service and the quality of outpatient patients at Gambiran Hospital, Kediri City. To improve patient satisfaction, adequate, innovative and up-to-date facilities are needed, supported by good human resources.
References
Chairunnisa, C., & Puspita, M. (2017). Gambaran Kepuasan Pasien Rawat Jalan terhadap Pelayanan di Rumah Sakit Islam Jakarta Sukapura (RSIJS) Tahun 2015. Jurnal Kedokteran Dan Kesehatan. https://doi.org/10.24853/jkk.13.1.9-27
Eninurkhayatun, B. (2017). Analisis Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan Rawat Jalan Di Puskesmas Duren Dan Puskesmas Bergas Kabupaten Semarang Tahun 2017. Jurnal Kesehatan Masyarakat (e-Journal).
Fadhillah, I., & Lestari, D. A. (2023). Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pasien Rawat Jalan Poli Jantung di RSU Al-Islam H. M. Mawardi Krian Sidoarjo. Jurnal Simki Economic. https://doi.org/10.29407/jse.v6i2.313
Marliana, N., Widyaningsih, C., & Istiqlal, H. (2023). Analisis Kepuasan Pasien Terhadap Sistem Anjungan Pendaftaran Mandiri (APM) RSKD Duren Sawit dengan Metode EUCS. Jurnal Manajemen Dan Administrasi Rumah Sakit Indonesia (MARSI). https://doi.org/10.52643/marsi.v7i1.2931
Shiila Nika Adiffa, & Masturoh, I. (2022). Gambaran Kepuasan Pasien Terhadap Penggunaan Anjungan Pendaftaran Mandiri (APM) Di RSU Pakuwon Sumedang Tahun 2022. Jurnal Ilmiah Perekam Dan Informasi Kesehatan Imelda (JIPIKI). https://doi.org/10.52943/jipiki.v7i2.1023
Sigit, K. N., & Syaqiq, M. (2021). PENGARUH PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN DI RSUD LIMPUNG BATANG. JURNAL LITBANG KOTA PEKALONGAN. https://doi.org/10.54911/litbang.v21i1.148
Pinem, G. Z, D. (2021). Analisis Kepuasan Pasien BPJS Dalam Pelayanan Kesehatan Di RSU Laras Kabupaten Simalungan.
