Andy Oky Setiawan, Setyo Budi Susanto, and Agustin Widyowati. “Analysis Service Quality Impact on Registration Section and Patient Satisfaction During Covid-19 Pandemic at General Hospital of Muhammadiyah University of Malang”. Journal of Hospital Management and Services 4, no. 1 (May 25, 2022): 23–29. Accessed October 19, 2025. https://thejhms.org/index.php/JHMS/article/view/41.